Your Visit

What to expect - During the COVID-19 (SARS-CoV-2) pandemic

19th July 2021 update

The practice will remain operating with infection control measures in place as previously detailed (see Below).
Please wear a mask, this is for the protection of others.
Please sanitize your hands to minimise contact transmission from you to other surfaces and vice versa.
Vaccines have yet to be shown to eliminate transmission risk and thus being vaccinated is not a reason to relax the infection transmission actions already being taken.

Remaining open during the lockdown

Unless there is a change to the original Coronavirus Legislation from March and April 2020 where Osteopaths are exempt from closure (Medical Service); you may attend as usual under the guidelines set out below.

Test and Trace

If you are contacted by Test and Trace services any Osteopath contact should be listed as “Healthcare” in your response their enquiry.

If I am contacted by a Track and Trace officer I am permitted to share basic contact information such as the patient name, address, telephone number and email address with tracing agents under article 6 - performance of a task carried out in the public interest. This is the limit of any data that can be shared.

Booking in

I am pre-screening patients before booking you in. This is to check that you are aware of the necessary changes and to reassure you of the measures I’m taking to minimise the risk of viral transmission.

In some instances, video or telehealth consultations might be the most appropriate way of accessing the help required.

I will be seeing patients hourly for a maximum of 30 minutes. This will allow me to clean and ventilate the room to make ready for the next patient.

Patients in higher risk categories

For example, the over 70 or with other health conditions that need to visit will be seen at the beginning of the day to further minimise risks to them. Info on these categories can be found by following the links in each category below:

Booking your visit

If you have any of the following symptoms or signs or have been in contact with anyone who shows these symptoms in the last 4 days you will not be able to attend but should self-isolate and follow the advice already set out in NHS and Government recommendations.

Most people with coronavirus have at least 1 of these symptoms.

Some of the case history may be taken at this stage so be prepared and have information to hand. e.g. a list of current medications.

I will contact you the day before your visit to remind you about symptom checking and to inform you of any changes at the practice. This will be by email or text in the middle of the day. Please remain aware of your symptom status right up to the time of your appointment. You are welcome to call if you need further advice.

Infection control

In order to reduce the possibility of contact with other patients please be on time but not overly early for your appointment.

If coming by car please wait in your car to be invited in. I will be expecting you and looking out for you.

If coming on foot please telephone to let me know how long you will be 01458 223300 or text 07889857289.

Entering the premises

Please use the provided hand gel on entry. Please bring a mask and wear it during your visit.

PPE - What I will be wearing

Expect to see me in mask, apron and gloves over my usual attire.

What you need to wear

In order to fully inform you about the condition you present I will need to be able to see your spine and pelvis level. Patients are advised to wear a t-shirt and leggings / sport shorts with a divide at the waist which allows for modesty for you as a patient and allows the practitioner to work to your best interest.

There will be no couch coverings or pillows and vinyl can be cold on bare skin – loose T-Shirt will allow room to move and be moved out of the way where necessary.

Chaperone

All patients under 18 years of age will need to be chaperoned for treatment. Anyone wishing a chaperone to be present is requested to either bring someone with them from their own household or let me know at the time of booking so a chaperone can be arranged.

I am unable to arrange instant chaperoning and if this request is made then the appointment will need to be rebooked at a time suitable to all parties.

Toilet Facilities

The Toilet will be available, please follow the now familiar handwashing advice.

Treatment room

All contact surfaces will have been wiped with either min 70% Alcohol / min 1000ppm chlorine bleach / soap and water solution.

PPE disposal

Items to be disposed of will be processed in accordance with the guidance in force at the time of the visit. If you receive a mask and take it with you please dispose of it responsibly. (PPE should be double bagged and left for 72 hours before normal domestic disposal)

What to do if you subsequently develop symptoms of COVID-19

If you develop symptoms within 4 days of attending please inform me. You should then isolate in accordance with Government and NHS guidance.

If I receive a report of someone developing symptoms following their visit, I will inform all patients seen after them and close the practice, the practice will remain closed no less than 7 days but could be as long as 21 days.

If I show any symptoms I will inform everyone I have seen in the last 4 days and advise them to isolate and follow the current Government and NHS guidance. The practice will close for 14 days (to ensure all in the house are clear before reopening).

GDPR

If I am contacted by a Track and Trace officer I am permitted to share basic contact information such as the patient name, address, telephone number and email address with tracing agents under article 6 - performance of a task carried out in the public interest. This is the limit of any data that can be shared.

Payments / Fees

I do not have contactless payment facilities but accept BACS to ordinary account Mr A M Knight, 20-99-40 70558184. You can process this in advance or after the treatment but I request that this occurs within 7 days of the appointment. Cash and Cheque are still accepted but preferably avoided. From 1st October 2020 fees will be 1st consultation £50 subsequent visits £40 and Applied Kinesiology 1 hour appointments £80

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Regular treatment / ongoing treatment / follow up treatment

The primary treatment method I use is to treat what I find after discussion and consent is given; I then suggest that patients call at need without necessarily booking a followup appointment. In some cases further treatment is necessary after the body has time to heal. This is taken on a case by case need.

The basic osteopathic thinking is about promoting movement mainly in the sense that the fluids and joints all freely move in the body. This allows for good nutritional supply and good removal of spent resources, helps the maintainance of good skeletal and organ function which is in itself promoting your health.

It may be that the sense of freedom of movement is the outcome measure one would make rather than the resolution of a pain or painful condition. Increasingly people are visiting to access this form of treatment.

If this interests you as an ongoing form of care then please discuss this with me during your appointment.

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Exercises

In some cases exercises are given to aid you in your recovery or in the prevention of a return of the symptoms. These will be demonstrated and the rationale given. An information sheet is available to download here.

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Applied Kinesiology Appointments

Applied Kinesiology, manual muscle testing, is used as an adjunct to evaluation in many cases. The additional information making the opinion offered and treatment recommended more specific. Applied Kinesiology testing for gut health, allergy and biochemical needs is also offered please see the Applied Kinesiology page for more information.

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Consent

Decisions about your care and treatment need to be made with you. This means that I will continually keep you informed of the care/treatment I propose, the benefits of that care/treatment, any risks that may be associated with it and any alternatives to you having osteopathic treatment. This will help you make informed decisions about your care/treatment. The information I give will be specific to you, your age, current health and presenting symptoms.

Please tell me if the information I give is unclear or you do not understand what has been explained.

It is also important that you keep me informed of any changes to your state of health or changes to any medications your taking. If you wish to take time considering your course of action then a booking can be made for treatment at another time.

Regular review of the consent regulations is undertaken as part of Continuing Professional Development.

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Disabled access

Coombedene has limited access for disability, but patients with severe mobility impairment and those in a wheelchair are unable to access the building. In these cases alternative arrangemets can be made including the organising of a Home Visit.

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Bringing Children to your appointment

Your appointment is an opportunity for you to discuss issues about your healthcare and wellbeing. It is requested that you make provision for your children to be looked after so you can fully focus on your appointment and the decisions and consents you will need to make at the time.

If it is necessary to bring your children then please make sure they have an activity to do whilst they are here and have been told what will occur so they are not concerned by what they see or hear. The treatment room is not “child proof” and presents opportunities for toddlers that will draw your attention away from making informed choices for yourself.

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Contact after the appointment

If you have any questions or concerns or wish to let me know that you have recovered please be in touch – I would much rather support and reassure you than not get a call, text or email and its always nice to know that you are happy with the outcome of your treatment.

It may not be possible to answer a voice call immediately, usually because I am with someone else. Please leave your name and telephone number to ensure a call back.

Email is the preferred method of support offered to those on the Dysbiosis/Allergy programme as the reply will be written and can be added to your take home information.

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General Data Protection Regulation (GDPR)

A full copy of the GDPR policy wording is available here which details how your data is collected, processed and stored. You will be asked for your consent to this at your next appointment.

Your personal details are private to you and will not be disclosed unless a legal application is received.

Records and details are stored electronically in a bespoke program designed for the purpose which contains data security measures as part of the program. This is only accessible from the office location.

Your personal data will only be used in pursuance of your care or contact relating to practice management needs. I am registered with the Information Commissioner.

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Feedback

Feedback is welcome when constructive as it means we can act to improve. Often even small changes can make a huge difference. If you don’t tell me I cannot do anything about them.

Please email or leave a comment on the Facebook page and for more general feedback on Osteopathy you can relate your experiences to the Osteopathic Research team at NCOR via their feedback site – many thanks.”

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